Operational Excellence Strategy for Medical Organizations

Healthcare is a ripe area for operational improvement.  The economy has put pressure on hospitals and clinics because their systems cannot sustain the rise in costs, nor can consumers and allied healthcare plans bear many more increases in costs. Lean Six Sigma (LSS) and Op Ex sponsors and associated project leaders have fertile ground here:  There is a lot of room for eliminating waste, for improving process flow, and even increasing revenues for health organizations by virtue of increased patient flow. At the same time, it’s critical...

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Metrics and Development in the Non-Profit

Development or fundraising, however it may be called, is a major concern to non-profits. Funding is needed to support programs and the infrastructure that makes the non-profits’ programs possible.  Estimates for the cost of bringing in $1.00 of funding range from $0.05 to $1.50.  The cost of online fundraising may include processing fees, which range between 3% and 7.5% of the gift plus the expense of setting up the online donation system itself.1 Along with the cost of development, non-profits are also concerned with maintaining the...

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Value Realization Methodology: Putting Dollars to Operational Excellence

Businesses either struggle their way forward or plan and execute successfully according to valid goals and objectives.  But even when doing the right things, businesses frequently find it difficult to take empirical measure of progress and favorable influence to the bottom line.  The shifting sands of streaming challenges, adjustments, and planned progressions can be quite challenging when attempting assessments. Here is where Value Realization Methodology (VRM) makes its solid contribution.  Value realization:  Realization both in a...

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Use Lean Everyday

While many initiate projects and implement Lean tools to achieve short-term objectives, the key to long-term organizational success is engaging everyone in Operational Excellence practices each and every day. First of all, what is Lean?  It is a systematic focus on comprehensive, continuous improvement processes that deliver more customer value by eliminating waste to increase flow and reduce variability. These processes reduce complexity, which increases quality and reduces both time and costs associated with the process.  It encompasses a...

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A Systems Approach to Operational Excellence

These days, organizations strive to do more with less – to do things economically and efficiently, all while maintaining a steady progression of improvement. In these regards, tools and efforts such as Lean, Six Sigma, Total Quality Management (TQM), as well as others, are often employed to track, manage and improve inputs, processes, and outputs.  However, these systems sometimes fail to yield the expected benefits and improvements.  Too, these systems often fail to be predictive; and if business cannot effectively pilot to the...

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Extending the Boundaries of Operational Excellence

Operational Excellence grew out of Lean Six Sigma (LSS), which got its start in manufacturing arenas. Even after years of proven adaptability across industries, many people still consider Lean Six Sigma to be applicable only to manufacturing. However, as more people are discovering, the Lean Six Sigma philosophy and methodologies can be applied to any area or endeavor, as long as an organization is willing to step beyond its current practices. Operational Excellence (Op Ex) consists of applying the philosophies and methodologies of Lean and...

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