Testimonials

WHAT OUR READERS SAY

D.O.E. is a down-to-earth and practical ideas book for improving your organization. Check out what our readers have to say.

……………………………………………………………………………………………………………

Driving Operational Excellence provides key insights to understand the linkages between business financial performance, customer advocacy and loyalty, and the culture of empowered high performance employees. It delivers tactical advice for companies of all sizes and in every business on the inflections and practices needed to develop and implement specific policies and processes that produce superior business outcomes. It should be required reading for every business decision maker.

Robert Doran, Loyalty Performance Manager, Nissan North America

……………………………………………………………………………………………………………

Driving Operational Excellence confirmed to me what I have always believed – improvement mainly involves people…This book gets to the heart of this noble goal. Ron Crabtree has made a valuable contribution to the management body of knowledge with this book – a must read for managers seeking a way to get results.

– Gary Cokins, CPIM, Manager, Performance Management Solutions, SAS and author of Performance Management – Integrating Strategy Execution, Methodologies, Risk, and Analytics

……………………………………………………………………………………………………………

You can choose to read each of the 24 chapters in this book as separate items, in no particular order, and come away with a much keener grasp of the various strategies, methodologies and tools available to organizations pursuing Lean, Six Sigma or Operational Excellence initiatives. Each of the contributors tackles a particular issue or challenge, and offers a clear and current perspective on what a company can expect in the way of measurable performance gains. However, if you take the longer view and read the book sequentially, you’ll find that it offers a virtual lesson in continuous improvement, as each chapter builds upon the previous ones. This book’s contributors offer best practices and lessons learned with the aim of steering you away from pointless navelgazing exercises, and instead guiding you, the reader, toward achievable results.

David Blanchard, editorial director/associate publisher of Penton Media’s Supply Chain Group and author of Supply Chain Management Best Practices

……………………………………………………………………………………………………………

Driving for Operational Excellence offers a remarkable array of expertise. The book is not onlya good reference for essentially all of the fundamental topics found in Six Sigma & Lean methodology but it also goes beyond by offering new insights and valuable suggestions on subjects usually avoided or only briefly covered by others. The many case studies and examples will be of interest to every business leader irrespective of their experience in Operational Excellence.

James Lamprecht, management consultant and Six Sigma Master Black Belt

……………………………………………………………………………………………………………

There are many books to consider when researching concepts like improvement. Many of these books offer simple concepts in an exaggerated way in order to fill the pages. This book is not like those. Ron has taken the thoughts of many experts and aptly rolled them into a fine book which will prove most useful to the reader. This book is a solid addition to any professional’s library.

Erik V. Myhrberg, author and CEO/CoFounder of Moorhill International Group, Inc.

……………………………………………………………………………………………………………

Reading this [book] will stimulate any executive or manager to find ways to operationally move toward excellence.

Miles Kierson, Consultant

……………………………………………………………………………………………………………

If you can’t find a tactic or two in this book to help your business perform better, perhaps you might consider getting a paper route. No one in business today can likely read this book without seeing some old familiar techniques and approaches, while getting introduced to some new and very useful ones. I was pleased to see a decided emphasis on people and culture change, and not just managerial or process techniques.

Chuck Halper, Automotive Executive