Jeff Cole

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Jeff Cole is President of JCG Management Consulting, a firm specializing in improvement strategies.   He has a great passion for helping clients improve their business processes by combining the best of today’s methods in LSS, Operational Excellence, and Change Management.  He has trained and coached over 3,700 people across a variety of industries, resulting in well over $50 million in savings for his clients.

A former quality executive in a Fortune 500 firm, Jeff has over 25 years experience in improvement techniques and human change. He holds an MBA and industry certifications in Six Sigma, Quality Management, and Change Management. Jeff is a Senior Member of ASQ who has served two terms on the national board of examiners for the Malcolm Baldrige Award and also served on the Board of Directors for the Ohio Award for Excellence.   He is an author and frequent speaker at conferences and can be found at  You can read his monthly column “Street Smarts for Change Management” at

Readers of the book, “Driving Operational Excellence,” are invited to download the free “Change Management Street Smarts Workbook” by visiting

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