Table of Contents | DRIVING OPERATIONAL EXCELLENCE

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Table of Contents

Introduction – A Personal Journey into Excellence
Chapter I – Peeling the Onion for Higher Performance
Chapter II – Lean Thinking 101: What is Lean?
Chapter III – Integrated Enterprise Excellence®: A Systems Approach to Improvement
Chapter IV – Value Realization Methodology (VRM)
Chapter V – How to Start Making Improvements Last: Demystifying Strategy Deployment
Chapter VI – Proven Solutions for Success in Health Care: From the Eyes of an Operational Manager
Chapter VII – Daily Management: The Foundation for High-Performance Organizations
Chapter VIII – Change Management Street Smarts
Chapter IX – Driving Value through Project Selection
Chapter X – Managerial Accounting for the Lean Enterprise
Chapter XI – QPE: A LSS Approach to Process Management & Sustainability
Chapter XII – Operational Excellence in Non-Profits
Chapter XIII – DMAIC: A Common Sense Approach to Healthcare
Chapter XIV – Are You Seeing All the Waste?
Chapter XV – The Continuous Improvement Routine: Your Key to Achieving Operational Excellence
Chapter XVI – Driving Results: Listening to the Voice of the Customer
Chapter XVII – Value Stream Mapping: Learning to See Transactional Processes
Chapter XVIII – Value Stream Mapping: Learning to See Transactional Processes
Chapter XIX – Lean Six Sigma for a Leaner Supply Chain: A Focus on Analytical Tools
Chapter XX – Importance of Conducting Financial Impact Analysis
Chapter XXI – Problem Solving Using Failure Mode Effects and Analysis
Chapter XXII – Stop Guessing and Start Selling
Chapter XXIII – Challenges for the Future: Introducing Education to Lean Six Sigma